FAQ's

Sizing & Fit

How Can I Find My Size?


Sizing can vary between items, so we’ve provided some cheat sheets to make it easier. Below you will find the CHOIX standard size chart. VIEW OUR SIZE CHART. Specific fit details can be found in the details section of each product. What Sizes Do You Offer? CHOIX sizing is customized to our brand. Every style is built for the mom's ever changing bodies. Most products come in sizes from 0 to 16. If you need guidance on the size & fit of a product you’re eyeing, e-mail us at contact@choix-store.com for advice. Will You Be Getting More If You’re Out Of My Size? Please reach out to contact@choix-store.com with re-stock inquiries. Stock in our styles changes everyday, so be sure to check back for availability.




How Do I Care for my Garments?


We always recommend washing all CHOIX products with care. Please refer to the care tag in your garment or specific product page on our website for exact washing instructions.





International Shipping & Returns

International Shipping


CHOIX will be offering International shipping soon. We are currently looking at the best courrier to offer best pricing & safe delivery. Make sure to subscribe to our newsletter to receive updates.




International Returns & Exchanges


All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.





U.S. Exchanges & Returns

Exchanges


Customers can return their unwanted product and will need to place a new order for the desired product in a different size or color. We technically cannot manage exchanges on our website. If you do end up exchanging for a different product, we will email you a return label for FREE after you place your new order. Contact us at contact@choix-store.com for your free return label.




Returns


CHOIX offers returns on products shipped within the United States within 30 calendar days from when your order is placed. Regarding your pre-order placed during COVID-19 between 3/27/20 and 07/01/20, the return/exchange policy date will start on our shipment date. We do not accept exchanges or returns for items shipped internationally. Returns are free. Email us at contact@choix-store.com to initiate a return and receive a USPS pre-paid label. In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags.




Refunds


Please allow up to 10 business days from the date your return is delivered to our facility to receive a refund confirmation.





U.S. Shipping

Shipping Charges


US Orders - FREE Standard Shipping (Excluding Alaska, Hawaii, Puerto Rico + US Territories). Ground Shipping Alaska, Hawaii, Puerto Rico + US Territories - $30 All orders placed Monday to Friday by 12 pm PST will be shipped within 5 business days. All orders placed on Friday after 12 pm PST will be shipped the following week. You will receive an email with tracking information when your order ships. Please be sure to check your spam folder if you have not received an email from us within 1 business day. If you need to change your order, please reach out to us as soon as possible contact@choix-store.com. We cannot guarantee a change can be completed but we'll do our best to help.





Payments

Payment Methods


CHOIX accepts Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal. E-Gift cards payment are only made through PayPal at the moment.




Gift Card


All purchases of gift cards are final sale. We only offer E-Gift cards at the moment and through PayPal payment method. You have to pay the e-gift cards separetaly of any product order. If you want a physical gift card, you can contact us at contact@choix-store.com.





Contact Us

Customer Inquiries


Email us contact@choix-store.com or use this form.




Wholesale Inquiries


Email us marjorie@choix-store.com




Press & Partnerships Inquiries


Email us marjorie@choix-store.com





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